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Model of care
The eConsult service:
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Was designed by doctors in response to patient needs (excessive wait times)
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Takes a population perspective adaptable to local needs and requests (“Can do” approach)
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Is driven by patient need rather than a pre-chosen technology
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Is easy to use
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Provides reliable service at a low cost
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Contains imbedded, continuous evaluation and feedback including ongoing research studies examining cost, impact on referral rates, patient perspectives of virtual consults, and educational value.
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