The eConsult service:

 

1. Was designed by doctors in response to patient needs (excessive wait times)

2. Takes a population perspective adaptable to local needs and requests (“Can do” approach)

3. Is driven by patient need rather than a pre-chosen technology

4. Is easy to use

5. Provides reliable service at a low cost

6. Contains imbedded, continuous evaluation and feedback including ongoing research studies examining cost, impact on referral rates, patient perspectives of virtual consults, and educational value.